Communication Articles

Are You Putting Your Best Foot Forward First? Rapport: Part Three

October 25, 2015 ~ Written by: W.B. “Bud” Kirchner “It usually takes me more than three weeks to prepare a good impromptu speech.” ~ Mark Twain           Over the years I have spent a lot of time struggling with how to introduce Kirchner Group to people. The considerable breadth and depth,...


Your “How To Guide” to Building Rapport. Rapport: Part Two

October 16, 2015 ~ Written by: W.B. “Bud” Kirchner “You can make more friends in two months by becoming genuinely interested in other people than you can in two years by trying to get other people interested in you.” ~ Dale Carnegie Just to review the approach I have proposed, persuasion really breaks down to...


Three business colleagues in conversation

The Art of Passionate Persuasion. Rapport: Part One

October 13, 2015 ~ Written by: W.B. “Bud” Kirchner “I’ve learned that people will forget what you’ve said, people will forget what you did, but people will never forget how you made them feel.” ~ Maya Angelou The theme of this series involves communication: not the “structural” aspect, which we dealt with in previous articles...


A Field Guide to Nonverbal Communications

Part 3 of the Series on nonverbal communication. I have become intrigued by a couple broader stroke concepts regarding nonverbal communication which is where I will begin. While they are each applicable to both inbound and outbound messaging I present them here mostly in the context of delivering a convincing (nonverbal) message.


Man in black suit in a thinking pose with hands clasped close to face

It’s Not What You Say, It’s How You Show It. Nonverbal: Part One

September 7, 2015 ~ Written by: W.B. “Bud” Kirchner “When ideas fail – words come in handy.” ~ Johann Wolfgang Von Goethe One can’t help but wonder if Goethe would include nonverbal communication here I became convinced of the power of nonverbal communication by a little boy who never spoke a word to me, yet...


People Based Due Diligence

One of the most universal techniques in business is due diligence. We all use it prior to adding new clients or suppliers and in investing in new companies and new relationships. However, what is not universal is the order of the process.


Are you Creating Environments Designed to Enhance Relationships?

First let me establish a fundamental – business is about relationships and relationships are nurtured in their environment! Your ability to communicate, your reciprocal sense of trust, your ability to make decisions on imperfect information – is heavily influenced by your environment.